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Delavau LLC

“When Char began working with us on team-building exercises 15 months ago, we scored below average on all five of The Five Behaviors of a Cohesive Team. I was in the midst of spearheading a turnaround and in order to do so, I had to steer a leadership team made up of an unusual and highly disparate group of people. It was the first time any of them had been brought together to work as a leadership team where they had to put what was best for the company ahead of what was best for their individual departments. With Char’s help, we cleared out the baggage and started moving forward. In fact, when the exact same group just took the Five Behaviors assessment again, we scored above average on all five behaviors.

As a coach, Char is very empathetic, but at the same time very tough on me. She has a good understanding of the challenges I am facing, but she does not let me off the hook on any issues we have identified to work on! The results of working with Char have far exceeded my expectations, and we’ve gained a tremendous return on investment.”

—John Burrows, president and CEO at Delavau LLC

Ronald McDonald House Charities of St. Louis

“Char is very perceptive of people’s strengths and weaknesses. She’s very good as serving as a facilitator in a meeting with a lot of different dynamics. She’s able to push the group along while pulling everyone in. She makes people within the group feel comfortable and helps them address the key components of being a strong team. We had a lot of issues with trust within our team. She brought in different strategies to help us break down our weaknesses and build on the areas where we had strengths and some footings. We just think the world of Char!”

— Dan Harbaugh, president, Ronald McDonald House Charities of St. Louis


Mississippi Lime Company

“I hit a stalling point with an assignment, and you could also say with my career, and I was pointed towards Charlotte. She and I have been working together for 18 months, and she lead me through a process of evaluation, including a 360 review. It was one of the toughest things I’ve been through professionally. How I viewed myself was different than how the rest of the world was viewing me. She led me through that process with encouragement, and straight, tough talk to keep me motivated. Today, I’m incredibly more self-aware. She gave me the confidence to decide what I want to do, what’s making me happy and not happy, and what I want to change.”

— Kent Womack, director of operational excellence, change management and organizational development, Mississippi Lime Company

“Charlotte’s strength as a coach is her ability to listen and to probe and help her clients come up with reasonable and achievable goals that help them grow in their professional careers. In addition to coaching executives and other leaders at our company, Char performed DISC assessments and trained our leaders to understand different working styles. That knowledge has become part of the daily conversation at Mississippi Lime and has allowed us to communicate more effectively and better align teams with our culture and business goals. Her collaborative approach and thoughtful probing make her a great fit for executives who want to design a development plan for themselves and their leaders.

—Kris Schuster, Vice President – Human Resources, Mississippi Lime Company


Mortgage Returns

“Charlotte is honest. She’s direct. She’s very focused not just on what gets done but how things get done, which is ultimately a healthier focus for businesses. She has helped our team understand each other and work together more effectively. Now, the team is much better at having an open and honest discussion about the issues we have.”
— Jim Blatt, president and CEO at Mortgage Returns


University City Schools

“This is year two of working with Char. Our executive cabinet is night and day different from where we were. We didn’t talk to each other. There was no sense of trust. Now we laugh, we talk, we are productive. Working with Char has transformed my leadership, and it has transformed the leadership of other individuals on our team. There are few people who can really get to the core of what’s wrong and who will push you.”

— Joylynn Pruitt, superintendent of University City Schools


Accu-Care Home Nurses

“Last year we had a total management change, and over the past year, we’ve been working with Char and our office and field staff on making that transition. We’re so close to the business that it often feels like we’re running around like chickens with our heads cut off. Char has perspective that’s different than ours. She’s helped us strategize on the positions we need in the office and has also helped us counsel current employees so they know what our new expectations are. She’s been awesome.”

— Jacqueline B. Phillips, RN, BSN, president and owner of Accu-Care Home Nurses


Katey Charles Communications

“Char asks probing and important questions. As a business owner, you want someone who will ask the tough questions, and if you don’t have a partner like Char, you ride the wave instead of steering the ship. She is really good about pulling me out of the weeds and helping me think strategically about the business I want.”

— Katey Darpel, president of Katey Charles Communications